Terms & Conditions

Please read our T&Cs including our allergen notice.

Orders

Orders should be placed via our order form or email. Include as much information aspossible including the size, flavour, decorative preference and the occasion.

Please note we only offer bespoke designs and will not replicate another cake design. Picture will be used for inspirational purposes only. If you would like a CNC original design as seen on our gallery or instagram, please let us know.

Deposit

A non-refundable 50% deposit is required for all cake orders or 100% for all other bakes. Outstanding payment is due 1 week (7 days) before collection or delivery.

Collection

A collection window will be communicated with you prior to the collection date. Failure to make this collection window may result in a deferred collection date to the next day. If you or a representative elect to collect the cake, you assume all liability and responsibility for condition of the cake once it leaves our possession.Cake collection will be from DA1 4 area.

Delivery

Delivery may be available at an extra cost upon request and depending on our availability. Delivery charge will be calculated based on distance.

Cancellation

Orders cancelled less than 2 weeks to the required date will incur the 50% deposit- this will not be refunded. Orders cancelled with more than 2 weeks’ notice may receive a full or partial refund of deposit. This will be discretionary and will depend on whether decor items for the cake have been purchased already.

Special Dietary requirements

Please notify us of any special dietary requirements/allergies i.e. Dairy allergies, Gluten intolerance, Nut allergy. We cannot guarantee that our products are completely allergen free for highly sensitive people as the ingredients are used in our kitchen. We only ever use good quality ingredients.